Disconnect accounts and delete data
Revoking access and deleting data are different actions. Removing permissions prevents future access but does not automatically remove all copies stored by BlueX Social.
1. Revoke authorization
- Meta: find BlueX Social in the authorized applications or business integrations of your Facebook or Instagram account and remove access. The location depends on the connection method.
- TikTok: once the integration is enabled, remove BlueX Social from authorized apps in security and permissions settings.
- YouTube / Google: use your Google account permissions to remove access.
2. Request deletion
Email hello@bluexsocial.com from your account email with the subject “Data deletion”. Identify your brand or workspace and whether you want the entire account or a specific network's data deleted. Never send passwords or tokens.
We will verify your relationship with the account using minimal information, acknowledge receipt and confirm completion. Affected tokens, stored content, metrics and personal information will be deleted. Records subject to legal retention, such as invoices, are kept separately for the minimum necessary period.
3. Deadlines
The general deadline is up to 30 days. Once YouTube is enabled, deletion and account closure requests will have a maximum of 7 calendar days. Revocation through BlueX Social will revoke the token immediately and delete authorized data within 7 days. Revocation through Google will be detected and addressed as soon as possible and within 30 days. These processes must operate before the integration is enabled.
4. Published content
Deleting data stored by BlueX Social does not delete posts already published on Facebook, Instagram, TikTok or YouTube. Use each network's tools to remove those posts. See our Privacy Policy.